How can we help you?

Yes, we use industry-standard encryption and secure payment processing to protect your information.

You can reach us at support@myshoppinoy.com or through the contact form on our website.

Currently, we support [List of Countries/Regions]. More locations will be added in the future.

Shipping is managed by individual vendors. Delivery times and couriers may vary.

We encourage buyers and sellers to resolve issues directly using the contact seller page. If unresolved, our support team can mediate

Click “Sell on MyShopPinoy” and complete the registration process. Your store will be reviewed and approved within [X] business days.

You can sell most legal physical goods and services, as long as they comply with our product guidelines and prohibited items list.

We charge a commission per sale and may have listing or subscription fees. Full details are available in your vendor dashboard.

Payments are processed via Stripe and transferred to your linked account after order confirmation.

You can manage your products, stock, and orders via the vendor dashboard.

Yes, you can add a logo, banners, business description, and contact info to personalize your vendor store.

The Seller Balance is where vendors can track the funds they’ve earned from completed orders on our marketplace. To ensure a secure and trustworthy experience for both buyers and sellers, payments are only captured after the buyer confirms they are satisfied with their order.

The 7% fee covers essential costs like payment processing fees, currency conversion fees due to international transfers, and platform operating expenses including security and support.

The fees cover transaction fees charged by payment processors like Stripe, currency exchange fees from converting PHP to GBP and back, and costs of running the marketplace such as hosting, security, and customer support.

No, the 7% fee is deducted upfront from your sale amount when the order is confirmed, so your seller balance is already net of fees. Withdrawals do not incur additional fees, though payout methods may have their own charges.

Fees are non-refundable because the transaction and currency conversion fees are already paid during the purchase. Refunds return only the net sale amount, excluding fees.

Yes! We are working on a seller dashboard that will provide detailed fee breakdowns for every transaction, so you always know where your money goes.

Absolutely. The 7% fee is all-inclusive for processing and platform costs. Additional fees only apply if you choose optional premium services or expedited payouts.

The fees ensure a secure, reliable marketplace with fraud prevention, customer support, and continuous improvements — benefits you won’t get from free or DIY marketplaces.

We balanced covering payment processing, FX fees, and operating costs with fairness and competitiveness based on industry standards.

In the message center, click the "Flag" button next to the message you find inappropriate. This will notify our moderation team to review the content.

Once flagged, the message is reviewed by our moderation team. If it violates our policies, appropriate action will be taken, which may include removing the message or sanctioning the user.

Yes. You can block users directly from the message center by clicking the "Block User" button in the conversation. This prevents the blocked user from sending you further messages.

No. Blocking is private and the other user will not receive any notification that they have been blocked.

Absolutely. You can manage your blocked users list in your account settings and unblock them anytime.

No. Flagged messages remain visible until reviewed by our moderation team to ensure fair assessment.

You can block a buyer by visiting their buyer profile page from either the Order Details page or the Reviews page in your Seller Control Panel. On the buyer profile page, just click the "Block" button to prevent them from seeing your listings and profile.

No. You can only block buyers you have had a direct relationship with, such as those who placed orders with you or left reviews.

Blocked buyers will no longer be able to view your listings or your seller profile page, and they will be prevented from sending you messages.

No, blocking is confidential. Buyers will not be notified when they are blocked.

Yes, you can unblock buyers anytime through their buyer profile page in your Seller Control Panel.

Click on the "Sign Up" button at the top of the homepage and follow the instructions to register as a buyer.

Browse products, add them to your cart, and proceed to checkout. Choose your preferred payment method and complete the transaction.

Yes, but each vendor’s products will be shipped separately and may have different delivery times and charges.

We accept credit/debit cards, PayPal, and other secure payment options listed at checkout.

Once a vendor ships your order, you will receive tracking information via email or in your account dashboard.

Return policies vary by vendor. Check the return policy on the vendor’s product page or contact them directly.

Contact the vendor through your account. If the issue isn’t resolved, you can escalate it through our support team.

At our multi-vendor marketplace, your security is a top priority. That’s why we do not store any payment-related information—including your credit card or bank account details—on our servers. All payments are securely processed through Stripe, a trusted and industry-leading third-party payment provider. Stripe handles all transactions and sensitive financial data using advanced encryption and security protocols to keep your information safe. By using Stripe, we ensure that your payment experience is fast, secure, and fully compliant with the highest standards in online payments.

Buyer Protection Insurance Your peace of mind is our priority. That’s why every purchase made on our marketplace is automatically covered by Buyer Protection Insurance—at no extra cost. With Buyer Protection, you're covered if: Your order doesn’t arrive Your item arrives damaged The item is significantly not as described How it works: No Payment Until You’re Satisfied: We don’t capture payment until you confirm that you’re happy with your order by clicking the “I am happy with my order” button. If you don’t confirm, we’ll wait 5 days after the delivery date before automatically finalizing the order—unless you report an issue. Reporting an Issue: If something’s wrong with your order, go to the Order Details page and click the “I have an issue” button before the 5-day window ends. This will pause the transaction and open a case for review. Communicate with the Seller: You can use our Messages feature to contact the seller directly. Share details, ask questions, or upload images to help resolve any problems quickly and smoothly. All transactions are securely processed through Stripe, and we never store your sensitive payment information.

Buyer Protection Insurance is a small mandatory fee applied to all purchases to cover you in case of issues like undelivered items, damaged goods, or seller disputes.

The cost is a small percentage of your total order and is automatically included at checkout. It ensures we can handle disputes, investigations, and refunds quickly and fairly.

No, the Buyer Protection Insurance fee is not refundable, as it covers administrative and dispute resolution costs which begin as soon as the order is placed.

It helps us maintain a safe and fair platform for all users. It ensures we can mediate, refund, or resolve issues even when sellers or shipments fall short.

We’re a new platform and constantly improving. We review our fee structures every 6 months based on user feedback and operating costs, so changes may happen — always with full transparency.

A dispute is an escalation that occurs when a buyer is not satisfied with a refund resolution. It allows buyers to formally challenge the outcome and request further review.

You can file a dispute only if your refund request was rejected or unresolved. This must be done within 7 days of the refund decision.

Go to your order details page and click the "File a Dispute" button after a refund is rejected. Provide any supporting evidence or comments to help with the review.

Disputes are reviewed by our team and typically resolved within 14 days. Both buyer and seller will be notified of the outcome.

Yes, sellers can submit evidence and respond to disputes through their control panel. Good communication helps speed up resolution.

If the dispute is approved, the buyer will receive a refund and any related payments will be adjusted accordingly.

If the dispute is rejected, the refund decision stands. The buyer will not receive a refund, and the seller keeps the payment.

No, disputes are the final step in the resolution process on the platform. Further disagreements can be taken offline or through legal channels if necessary.

No, filing a dispute is free for buyers and covered by the buyer protection insurance.

Provide clear photos, communication logs, and any documentation that supports your case to help our team make a fair decision.

A refund is when the buyer returns funds for an order item due to issues like damage, wrong item, or buyer dissatisfaction.

Buyers can request a refund from their order details page by submitting a refund request form explaining the issue.

Refund requests are typically reviewed and processed within 7 days. You will receive notifications about the progress.

Yes, both buyers and sellers can exchange messages regarding the refund request to clarify issues or provide evidence.

Once approved, the buyer receives the refunded amount and the seller’s balance is adjusted accordingly.

If rejected, you can respond with more information or escalate to a dispute for further review.

Yes, refund messages are part of the conversation thread, ensuring transparency and easy tracking of the refund process.

Absolutely, sellers can request additional details or evidence through the refund message thread before making a decision.

No, requesting a refund is free for buyers and covered by the buyer protection insurance fee.

You can track the refund status in your order details and via notifications sent throughout the process.

No. While we provide the tools to request and manage refunds, we do not take responsibility for sellers’ decisions or behavior. We rely on sellers to act fairly and in good faith.